Shipping Policy

 

Digital Logic Ltd (“we” and “us”) is the owner of (https://webshop.d-logic.com) (“Website”). By placing an order through this Website you are agreeing with our shipping policy. We are providing this shipping policy to ensure that both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General

Subject to stock availability. We always tend to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy and we will not be able to process your complete order at the time of the purchase. In this case, we will contact you to check if you want us to:

- send you the partial order immediately and send you the rest when it becomes available,

- send you the partial order immediately and issue a refund for the items which are out of stock,

- convert your order to back-order and dispatch everything once it is in stock again.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination country of the items in the order. Preliminary shipping fees will be collected during checkout.

This price will be the final price for the shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Digital Logic Ltd will happily accept returns due to a change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their shipping.

Once returns are received and accepted, refunds will be processed. We will notify you via email once refunds are processed

Digital Logic Ltd will refund the value of the goods returned but will NOT refund the value of any shipping paid If the return of the goods has caused Digital Logic Ltd any additional import costs, the refund amount will be reduced by the amount of the import costs.

3.2 Warranty Returns

Digital Logic Ltd will happily honor any valid warranty claims for delivery of damaged goods, inappropriate package contents about the order, or quality objections provided a claim is submitted within 30 days of receipt of items. The claim has to be submitted through our sales & customer support online form with the selected Warranty Claim option under the Inquiry Type option.

Customers are required to pre-pay for the return shipping. This cost will be reimbursed upon a successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Digital Logic Ltd to process your warranty claim within 30 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) an item replacement with the same model item (if stock is available), or another available model of the customer's choice

(b) refund to your payment method

3.3 Prohibited And Restricted Package Returns & Partial Refund

Digital Logic Ltd shall notify the customer if any or all of the ordered items cannot be exported or delivered to the ultimate destination due to policies or restrictions put in place by the government of the exporting country (Republic of Serbia).
If there are no legal obstacles to export, we will ship the order followed by the related documentation to the address provided by the customer.

The customer will take care of the ordered goods importing and contact us if any additional documentation is required for the import clearance.

(a) If customers are unable to complete the import clearance in their country due to the importing country's customs prohibition or restriction or any other legal reason not caused by us, the customer is advised to inform us about the package return and request a Partial Refund.

Once the returned items are received and approved, a partial refund will be issued. Digital Logic Ltd will refund the value of the goods returned reduced by the unpaid (returning) shipping costs, the returning import costs, and other expenses that we were charged in a process of returning the ordered goods to stock. The customer will be notified by email when the refund is completed.

(b) Exclusively, if the customer notifies us that the import clearance cannot be completed due to missing or incorrect documentation only, and we don't provide the required documentation in 14 days or the incorrect documents cannot be replaced, the customer can require another parcel shipping or apply for a warranty refund in accordance with a section 3.2 of this Policy.

3.4 Unaccepted Package Returns & Partial Refund

If a consumer refuses to accept the ordered items when they arrive at the specified address, they may request a Partial Refund within 14 days after the delivery refusal.

The amount of the refund will be calculated and approved when an order is returned to the Digital Logic Ltd address after being rejected. In this case, a partial refund will be issued; the amount will be deducted from the value of the returned goods to cover unpaid (return) shipping charges, import return charges, and other costs we incur during the process of returning the ordered goods to stock. Once the refund is complete, the consumer will receive an email notification.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments (Republic of Serbia) are in transit for 2 – 7 days.

4.2 Transit time Internationally

Generally, orders shipped internationally as Registered International Airmail is in transit for 7 – 22 business days and DHL Express for 3-7 business days, not including customs delays, national holidays, or unpredictable events (force majeure). The delivery time varies depending on the courier you have selected and your destination. The orders sent by the Registered International Airmail to distant destinations out of Europe are not considered late or lost for up to 30 days. More precise estimates based on the recipient address can be requested before placing an order from the customer support team at eshop@d-logic.com.

4.3 Dispatch Time

If the ordered items are available in stock, we usually ship within 1-3 business days after the payment clearance. In case of backorders, the customer will be notified of the estimated processing time and expected delivery date.

Our warehouse is open from Monday to Friday during regular business hours, excluding the days of national holidays. On these occasions, we do our best to ensure shipment delays will be kept to a minimum.

If the order contains one or more products that are not currently available in stock, our sales agents will offer the customer an arrangement for the entire ordered delivery on the specific date, or consecutive partial shipments until the order is fulfilled.

4.4 Change Of Delivery Address

The change of delivery address data can be requested at any time before the order has been dispatched. 

The delivery address change can be requested after the order is shipped, only if the new delivery address is in the same country as the initial delivery address. In such cases, additional fees may apply.

4.5 P.O. Box Shipping

Digital Logic Ltd will ship to P.O. box addresses only in case of the individuals' address and by postal services only (registered international airmail). We are unable to offer courier services to these locations. If you have to use a P.O. Box address, the telephone number has to be correct.

4.6 Military Address Shipping

We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If one or more ordered items are not in stock, we will process the order as soon as all ordered items are available again. The customer can request a change in the ordered quantity and/or insufficient model of the item to receive the order faster.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

5.2 Parcel Tracking Options

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Unless otherwise indicated, the shipment can be tracked by entering the submitted tracking number on any global online parcel tracking service such as:

• Serbian Post (for Registered International Airmail only) https://www.posta.rs/eng/alati/pracenje-posiljke.aspx 
• Track and Trace (for all shipping methods) https://www.track-trace.com
• Universal Parcel (for all shipping methods) https://parcelsapp.com

Note that local post offices in some countries (eg United States, Germany, etc.) replace the package tracking number with their internal tracking number, so the parcels cannot be tracked using the initial tracking number once they enter the receiving country. We are unable to influence this, so in cases where it is not possible to determine the exact delivery status, the shipment is considered lost or late if it is not delivered after the period specified in paragraph 4.2 of this Policy.

5.2 Missing Parcel Search

In rare cases, the parcel is not received or the tracking details confirm that the parcel has been delivered and signed for at the address on the order but the customer states that it wasn't delivered. We have no option but to open a claim with the courier. We are only able to submit a claim form 30 business days from the date the item was posted. Once the claim has been submitted, it may take up to 30 business days (approximately 1 month) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will offer to replace or refund your order. We regret we cannot refund/replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologize for any inconvenience that this may cause.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Parcels Rejected By The Customs - Prohibited & Restricted Articles

The customer is required to research import laws in the country of delivery prior to making an order. These regulations should address both tariff and non-tariff barriers imposed by an importing country including the regulations governing the trading relationship between the exporting and importing countries.

If the order is placed and it turns out that some or all of the ordered items cannot be imported into the country of import due to the regulations of the importers' government, the ordered products will be returned to us and the customer will receive a refund in accordance with section 3.3 of this Policy.

8. Duties & Taxes

8.1 Sales Tax

Sales taxes are not included in the price of the goods as displayed on the website. 

Customers from the territory of the Republic of Serbia will be invoiced for goods with added local tax.

Customers from outside the Republic of Serbia pay only the value of the goods, but the order may also be subject to import duties and taxes which are assessed once the shipment reaches the destination country. Digital Logic Ltd is not responsible for any custom clearance charges (please, contact your local customs office for more information).

8.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Digital Logic Ltd encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Digital Logic Ltd at the customer’s expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

9. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

10. Insurance

Parcels are insured for loss and damage up to the value recognized by the courier.

10.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

10.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

11. Customer service

Please, use our contact form to contact our customer service.