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STANDARD PLUS Technical Support Plan / Hour
- FAST RESOLUTION + REMOTE ASSISTANCE -
- Response times: 24–48 hours
- Processing method: email + one remote assistance
- Supported Area: µFR and µFR Online series - hardware & software, other products (DL533N, DL533R series, etc.) hardware support only.
This plan includes all options of the Free Support (Basic level services), as well as advanced services, such as hardware implementation guidance, SDK recommendations, implementation assistance, device setup assistance, solving moderately complex technical issues and categorizing reported problems (bugs, R&D assistance needed, etc.)
Full price
€160.00
Special Price
€80.00
Availability:
In stock
SKU
STANDARD-PLUS-TECH-SUPPORT
STANDARD PLUS Technical Support Plan / Hour is available to buy in increments of 1
Standard PLUS Technical Support
- FAST RESOLUTION + REMOTE ASSISTANCE -
- Response times: 24–48 hours / Expedited Response
- Support Case Level: MEDIUM
- Query Complexity: MODERATE
- Processing method: email
- Resolution time/ticket included: 1 HOUR
- Remote Assistance: Available
- Service Scope: This plan allows written (email, chat, etc.) and remote assistance processing of one support ticket of medium complexity at a time, with a total resolution time of up to 1 working hour.
Description: This plan includes all options of the Free Support (Basic level services), as well as advanced services, such as hardware implementation guidance, factory reset, SDK recommendations, implementation assistance, device setup assistance, solving moderately complex technical issues and categorizing reported problems (bugs, R&D assistance needed, etc.).
Requests are processed with higher priority. They are taken to work no later than 48 hours after receiving the request.
If the ticket/case requires more than one hour of work for resolution, the client may use more than one Standard Plus license or another support plan license for the same opened case (if the remote assistance is no longer needed or the request complexity escalates to a higher level).
Description: This service includes the expedited response to one client request, which includes the time required
Technical support includes support for the implementation of hardware and software of the uFR series, as well as hardware of the DL533N and DL533R series.
To submit the Technical Support Ticket with your Standard TS plan, make sure you fill in the following fields:
- Select the Technical Support Ticket option from the Support Type drop-down list
- Select the Standard PLUS Technical Support from the Technical Support Plan drop-down list
- Type your license code into the License Code field.
NOTICE: Bug reports are processed with priority in all support plans. If you need to report the bug, make sure you select the Bug Report option for a Support Type.
| Software Support | Software Development Kit (SDK), Executable Software Tools, Hardware-Integrated Software, Open-source Software Support, Updateable Firmware, Dedicated Libraries |
|---|---|
| Technical Specification | Response Times: 24-48 hours (1-2 business days)
Support Level: ★★★★
Query Complexity: CHALLENGING Processing Method: e-mail +remote assistance Included Processing Time: 1 Ticket up to 1 Hour µFR Series: Hardware & Software DL533N & DL533R Series: Hardware Only Private Projects Support: ✖ Dedicated Support: ✖ |
| Packaging & Delivery | We will email you the license code once the payment is confirmed. |
| Special Price | €80.00 |
| Brand | Digital Logic Ltd. |
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